Senior Live Ops Producer

Resolve delivery blockers, route design decisions to the designer, and escalate technical issues to internal owners. Give developers timely information to plan around their own games and communities. Maintain launch checklists, incident procedures, and operational runbooks. Contribute findings and partner feedback to the Senior Program Manager’s retrospectives and post-event playbooks. Identify recurring integration, monitoring, and reward problems. Partner with product and engineering on tools and automation that make events easier to run. 7+ years in game production, live operations, or live event production.